Explanations in conversational AI are experienced as dialogues, so the field should study them as interactive exchanges and pursue Human-Centered Conversational XAI (HC2XAI).
Sometimes You Need Facts, and Sometimes a Hug
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High agreeableness in LLM voice assistants increases older adults' empathy perceptions and real-time explanations outperform history-based ones, but personality does not affect perceived intelligence.
citing papers explorer
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Explanations as Dialogues: Toward Human-Centered Conversational Explainable AI
Explanations in conversational AI are experienced as dialogues, so the field should study them as interactive exchanges and pursue Human-Centered Conversational XAI (HC2XAI).
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The Differential Effects of Agreeableness and Extraversion on Older Adults' Perceptions of Conversational AI Explanations in Assistive Settings
High agreeableness in LLM voice assistants increases older adults' empathy perceptions and real-time explanations outperform history-based ones, but personality does not affect perceived intelligence.