Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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PrivacyMotiv generates LLM-created speculative personas and traceable journey stories to raise UX designers' empathy and motivation for privacy, yielding 59% more privacy issues found and 70% more redesign ideas in a study of 16 professionals.
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Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles
Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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PrivacyMotiv: Speculative Persona Journeys for Empathic and Motivating Privacy Reviews in UX Design
PrivacyMotiv generates LLM-created speculative personas and traceable journey stories to raise UX designers' empathy and motivation for privacy, yielding 59% more privacy issues found and 70% more redesign ideas in a study of 16 professionals.