Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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Exploratory user study of 48 participants finds trade-offs in efficiency, contextual alignment, and social comfort when AI writing assistance varies along synchronous and visual dimensions.
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Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles
Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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"It Felt a Bit Eerie": Exploring Humanlike Interactions During Collaborative Writing with an Artificial Agent
Exploratory user study of 48 participants finds trade-offs in efficiency, contextual alignment, and social comfort when AI writing assistance varies along synchronous and visual dimensions.