ConSearcher generates query-based member personas in an LLM conversational tool, yielding higher information-seeking outcomes and engagement than baselines in a 27-person study, with noted risks of over-personalization.
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An interview study with 20 Singapore peer supporters maps their emotional, organisational, and sociocultural practices and derives design directions for culturally responsive digital tools and responsible AI augmentation of relational care.
Mixed-methods studies of an LLM-supported peer support system uncover systematic misalignments where mental health experts flag critical safety and fidelity issues in peer responses that the supporters themselves do not perceive.
citing papers explorer
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ConSearcher: Supporting Conversational Information Seeking in Online Communities with Member Personas
ConSearcher generates query-based member personas in an LLM conversational tool, yielding higher information-seeking outcomes and engagement than baselines in a 27-person study, with noted risks of over-personalization.
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"I Said Things I Needed to Hear Myself": Peer Support as an Emotional, Organisational, and Sociotechnical Practice in Singapore
An interview study with 20 Singapore peer supporters maps their emotional, organisational, and sociocultural practices and derives design directions for culturally responsive digital tools and responsible AI augmentation of relational care.
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"Is This Really a Human Peer Supporter?": Misalignments Between Peer Supporters and Experts in LLM-Supported Interactions
Mixed-methods studies of an LLM-supported peer support system uncover systematic misalignments where mental health experts flag critical safety and fidelity issues in peer responses that the supporters themselves do not perceive.