Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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3 Pith papers cite this work. Polarity classification is still indexing.
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Position paper noting lack of consensus on defining and measuring trust in conversational interfaces and calling for more cross-field discussion.
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Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles
Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
- DialToM: A Theory of Mind Benchmark for Forecasting State-Driven Dialogue Trajectories