Calibration Is Not Enough: Evaluating Confidence Estimation Under Language Variations

Confidence estimation (CE) indicates how reliable the answers of large language models are and impacts user trust and decision-making. Existing evaluations mainly concern the alignment between confidence and correctness, but ignore the variability of language: confidence estimates should remain consistent under semantically equivalent prompts or answer variations, while changing when answer meaning differs, as this may indicate a change in correctness. Therefore, we introduce a novel evaluation framework based on three complementary properties: \textbf{robustness} to prompt perturbations, \textbf{stability} across semantically equivalent answers, and \textbf{sensitivity} to semantically different answers. We show that these metrics are largely independent from existing CE metrics, and that common CE methods often fail on them: while most methods achieve high robustness and stability, they struggle to distinguish semantically different answers, potentially because they do not effectively leverage generation-side information. Overall, our framework exposes overlooked limitations of current CE evaluations and provides guidance for selecting confidence estimators for real-world applications.