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A Study of Cyber Hate on Twitter with Implications for Social Media Governance Strategies

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arxiv 1908.11732 v1 pith:YKA762XW submitted 2019-08-30 cs.CY cs.SI

Rob Procter , Helena Webb , Marina Jirotka , Pete Burnap , William Housley , Adam Edwards , Matt Williams This is my paper · ORCID
classification cs.CYcs.SI
keywords cyberhategovernanceresponsestwitteraimedanalysisassist
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This paper explores ways in which the harmful effects of cyber hate may be mitigated through mechanisms for enhancing the self governance of new digital spaces. We report findings from a mixed methods study of responses to cyber hate posts, which aimed to: (i) understand how people interact in this context by undertaking qualitative interaction analysis and developing a statistical model to explain the volume of responses to cyber hate posted to Twitter, and (ii) explore use of machine learning techniques to assist in identifying cyber hate counter-speech.

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    A three-way classifier trained on Reddit hate speech/counterspeech pairs predicts hater reentry and reentry type more accurately than a two-stage predictor, with linguistic features of counterspeech signaling differen...

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