A 2x3 mixed factorial experiment with 134 industrial decision-makers found LLM conversational interfaces lower perceived mental workload and speed low-complexity tasks versus dashboards, but advantages vanish with rising task complexity and no consistent accuracy benefit emerges.
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A literature review shows that constructs for appropriate reliance on AI are fragmented, presents three views on the topic, and calls for consensus on objective metrics to enable better comparisons across studies.
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Neither Replacement nor Panacea: Comparing LLM-Based Conversational and Graphical Decision Support in Industrial Tasks
A 2x3 mixed factorial experiment with 134 industrial decision-makers found LLM conversational interfaces lower perceived mental workload and speed low-complexity tasks versus dashboards, but advantages vanish with rising task complexity and no consistent accuracy benefit emerges.
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From Trust to Appropriate Reliance: Measurement Constructs in Human-AI Decision-Making
A literature review shows that constructs for appropriate reliance on AI are fragmented, presents three views on the topic, and calls for consensus on objective metrics to enable better comparisons across studies.