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A Comprehensive Survey of Agents for Computer Use: Foundations, Challenges, and Future Directions

10 Pith papers cite this work. Polarity classification is still indexing.

10 Pith papers citing it
abstract

Agents for computer use (ACUs) are an emerging class of systems capable of executing complex tasks on digital devices -- such as desktops, mobile phones, and web platforms -- given instructions in natural language. These agents can automate tasks by controlling software via low-level actions like mouse clicks and touchscreen gestures. However, despite rapid progress, ACUs are not yet mature for everyday use. In this survey, we investigate the state-of-the-art, trends, and research gaps in the development of practical ACUs. We provide a comprehensive review of the ACU landscape, introducing a unifying taxonomy spanning three dimensions: (I) the domain perspective, characterizing agent operating contexts; (II) the interaction perspective, describing observation modalities (e.g., screenshots, HTML) and action modalities (e.g., mouse, keyboard, code execution); and (III) the agent perspective, detailing how agents perceive, reason, and learn. We review 87 ACUs and 33 datasets across foundation model-based and classical approaches through this taxonomy. Our analysis identifies six major research gaps: insufficient generalization, inefficient learning, limited planning, low task complexity in benchmarks, non-standardized evaluation, and a disconnect between research and practical conditions. To address these gaps, we advocate for: (a) vision-based observations and low-level control to enhance generalization; (b) adaptive learning beyond static prompting; (c) effective planning and reasoning methods and models; (d) benchmarks that reflect real-world task complexity; (e) standardized evaluation based on task success; (f) aligning agent design with real-world deployment constraints. Together, our taxonomy and analysis establish a foundation for advancing ACU research toward general-purpose agents for robust and scalable computer use.

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representative citing papers

ReVision: Scaling Computer-Use Agents via Temporal Visual Redundancy Reduction

cs.CL · 2026-05-11 · unverdicted · novelty 7.0 · 2 refs

ReVision reduces visual token usage by 46% on average in agent trajectories via a learned patch selector and improves success rates by 3% on three benchmarks, showing that history saturation stems from inefficient representations rather than lack of utility.

WebMall -- A Multi-Shop Benchmark for Evaluating Web Agents

cs.CL · 2025-08-18 · conditional · novelty 7.0

WebMall is the first offline multi-shop benchmark for evaluating LLM web agents on complex comparison shopping tasks across heterogeneous product data from multiple simulated e-shops.

GUI Agents with Reinforcement Learning: Toward Digital Inhabitants

cs.AI · 2026-04-30 · unverdicted · novelty 5.0

The paper delivers the first comprehensive overview of RL for GUI agents, organizing methods into offline, online, and hybrid strategies while analyzing trends in rewards, efficiency, and deliberation to outline a future roadmap.

Neural Computers

cs.LG · 2026-04-07 · unverdicted · novelty 5.0

Neural Computers are introduced as a new machine form where computation, memory, and I/O are unified in a learned runtime state, with initial video-model experiments showing acquisition of basic interface primitives from traces.

How Far Are We from Generating Missing Modalities with Foundation Models?

cs.MM · 2025-06-04 · unverdicted · novelty 5.0

Evaluates 42 variants of foundation models across three formalized paradigms for missing modality reconstruction, identifies shortfalls in semantic extraction and validation, and introduces an agentic framework that reduces FID by at least 14% for images and MER by at least 10% for text.

citing papers explorer

Showing 10 of 10 citing papers.

  • ReVision: Scaling Computer-Use Agents via Temporal Visual Redundancy Reduction cs.CL · 2026-05-11 · unverdicted · none · ref 29 · 2 links · internal anchor

    ReVision reduces visual token usage by 46% on average in agent trajectories via a learned patch selector and improves success rates by 3% on three benchmarks, showing that history saturation stems from inefficient representations rather than lack of utility.

  • From Task to Tutorial: An Automated GUI Framework for Excel Tutorial Document and Video Creation cs.SE · 2025-09-26 · unverdicted · none · ref 16 · internal anchor

    An AI framework automates Excel tutorial and video creation from task descriptions via an Execution Agent, achieving 8.5% higher task success and 1/20th the authoring time of experts.

  • WebMall -- A Multi-Shop Benchmark for Evaluating Web Agents cs.CL · 2025-08-18 · conditional · none · ref 14 · internal anchor

    WebMall is the first offline multi-shop benchmark for evaluating LLM web agents on complex comparison shopping tasks across heterogeneous product data from multiple simulated e-shops.

  • Quantifying Trust: Financial Risk Management for Trustworthy AI Agents cs.AI · 2026-04-05 · unverdicted · none · ref 35 · internal anchor

    The paper introduces the Agentic Risk Standard (ARS) as a payment settlement framework that delivers predefined compensation for AI agent execution failures, misalignment, or unintended outcomes.

  • VeriOS: Query-Driven Proactive Human-Agent-GUI Interaction for Trustworthy OS Agents cs.CL · 2025-09-09 · unverdicted · none · ref 39 · internal anchor

    VeriOS-Agent is an OS agent that proactively queries humans in untrustworthy scenarios via a query-driven framework and three-stage training, achieving 19.72% higher step-wise success rate over baselines while preserving normal performance.

  • GUI Agents with Reinforcement Learning: Toward Digital Inhabitants cs.AI · 2026-04-30 · unverdicted · none · ref 58 · internal anchor

    The paper delivers the first comprehensive overview of RL for GUI agents, organizing methods into offline, online, and hybrid strategies while analyzing trends in rewards, efficiency, and deliberation to outline a future roadmap.

  • Neural Computers cs.LG · 2026-04-07 · unverdicted · none · ref 30 · internal anchor

    Neural Computers are introduced as a new machine form where computation, memory, and I/O are unified in a learned runtime state, with initial video-model experiments showing acquisition of basic interface primitives from traces.

  • How Far Are We from Generating Missing Modalities with Foundation Models? cs.MM · 2025-06-04 · unverdicted · none · ref 44 · internal anchor

    Evaluates 42 variants of foundation models across three formalized paradigms for missing modality reconstruction, identifies shortfalls in semantic extraction and validation, and introduces an agentic framework that reduces FID by at least 14% for images and MER by at least 10% for text.

  • InfantAgent-Next: A Multimodal Generalist Agent for Automated Computer Interaction cs.AI · 2025-05-16 · unverdicted · none · ref 41 · internal anchor

    InfantAgent-Next integrates tool-based and vision agents in a modular architecture and reports 7.27% accuracy on OSWorld, exceeding Claude-Computer-Use while also testing on GAIA and SWE-Bench.

  • Large Language Model-Brained GUI Agents: A Survey cs.AI · 2024-11-27 · unverdicted · none · ref 72 · internal anchor

    A survey consolidating frameworks, data practices, large action models, benchmarks, applications, and research gaps in LLM-brained GUI agents.