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Interpreting Answers to Yes-No Questions in Dialogues from Multiple Domains

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arxiv 2404.16262 v1 pith:E76ZVT7E submitted 2024-04-25 cs.CL

Interpreting Answers to Yes-No Questions in Dialogues from Multiple Domains

classification cs.CL
keywords domainsanswersapproachdialoguesmultiplequestionsyes-noadapt
verification ladder T0 review T1 audit T2 compute T3 formal T4 reserved
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People often answer yes-no questions without explicitly saying yes, no, or similar polar keywords. Figuring out the meaning of indirect answers is challenging, even for large language models. In this paper, we investigate this problem working with dialogues from multiple domains. We present new benchmarks in three diverse domains: movie scripts, tennis interviews, and airline customer service. We present an approach grounded on distant supervision and blended training to quickly adapt to a new dialogue domain. Experimental results show that our approach is never detrimental and yields F1 improvements as high as 11-34%.

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