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A Chatbot for Asylum-Seeking Migrants in Europe

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arxiv 2407.09197 v3 pith:IQV46KVQ submitted 2024-07-12 cs.AI cs.CL

Bettina Fazzinga , Elena Palmieri , Margherita Vestoso , Luca Bolognini , Andrea Galassi , Filippo Furfaro , Paolo Torroni This is my paper · ORCID
classification cs.AIcs.CL
keywords migrantsacmeasylum-seekingchatboteuropeaimsapplicantsapply
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We present ACME: A Chatbot for asylum-seeking Migrants in Europe. ACME relies on computational argumentation and aims to help migrants identify the highest level of protection they can apply for. This would contribute to a more sustainable migration by reducing the load on territorial commissions, Courts, and humanitarian organizations supporting asylum applicants. We describe the background context, system architecture, underlying technologies, and a case study used to validate the tool with domain experts.

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