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Moral-Trust Violation vs Performance-Trust Violation by a Robot: Which Hurts More?

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arxiv 2110.04418 v1 pith:2P36ORH5 submitted 2021-10-09 cs.RO cs.AI

Moral-Trust Violation vs Performance-Trust Violation by a Robot: Which Hurts More?

classification cs.RO cs.AI
keywords trustviolationrobotaspectsmoral-trustperformance-trusthumaninteraction
verification ladder T0 review T1 audit T2 compute T3 formal T4 reserved
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In recent years a modern conceptualization of trust in human-robot interaction (HRI) was introduced by Ullman et al.\cite{ullman2018does}. This new conceptualization of trust suggested that trust between humans and robots is multidimensional, incorporating both performance aspects (i.e., similar to the trust in human-automation interaction) and moral aspects (i.e., similar to the trust in human-human interaction). But how does a robot violating each of these different aspects of trust affect human trust in a robot? How does trust in robots change when a robot commits a moral-trust violation compared to a performance-trust violation? And whether physiological signals have the potential to be used for assessing gain/loss of each of these two trust aspects in a human. We aim to design an experiment to study the effects of performance-trust violation and moral-trust violation separately in a search and rescue task. We want to see whether two failures of a robot with equal magnitudes would affect human trust differently if one failure is due to a performance-trust violation and the other is a moral-trust violation.

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