REVIEW
A Multilingual African Embedding for FAQ Chatbots
Not yet reviewed by Pith; the record is open.
This paper has not been read by Pith yet. Machine review is queued; the pith claim, tier, and objections will appear here once it completes.
SPECIMEN: schema-true, not a live event
T0 review · schema-true
One-sentence machine reading of the paper's core claim.
pith:XXXXXXXX · record.json · timestamp
A Multilingual African Embedding for FAQ Chatbots
read the original abstract
Searching for an available, reliable, official, and understandable information is not a trivial task due to scattered information across the internet, and the availability lack of governmental communication channels communicating with African dialects and languages. In this paper, we introduce an Artificial Intelligence Powered chatbot for crisis communication that would be omnichannel, multilingual and multi dialectal. We present our work on modified StarSpace embedding tailored for African dialects for the question-answering task along with the architecture of the proposed chatbot system and a description of the different layers. English, French, Arabic, Tunisian, Igbo,Yor\`ub\'a, and Hausa are used as languages and dialects. Quantitative and qualitative evaluation results are obtained for our real deployed Covid-19 chatbot. Results show that users are satisfied and the conversation with the chatbot is meeting customer needs.
discussion (0)
Sign in with ORCID, Apple, or X to comment. Anyone can read and Pith papers without signing in.