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CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic

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arxiv 2007.02642 v2 pith:J4F4CJ5R submitted 2020-07-06 cs.HC cs.AIcs.CY

CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic

Sang-Woo Lee , Hyunhoon Jung , SukHyun Ko , Sunyoung Kim , Hyewon Kim , Kyoungtae Doh , Hyunjung Park , Joseph Yeo
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Sang-Houn Ok Joonhaeng Lee Sungsoon Lim Minyoung Jeong Seongjae Choi SeungTae Hwang Eun-Young Park Gwang-Ja Ma Seok-Joo Han Kwang-Seung Cha Nako Sung Jung-Woo Ha
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classification cs.HC cs.AIcs.CY
keywords covid-19activecarecallmonitoringagentcall-baseddialoginspection
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Tracking suspected cases of COVID-19 is crucial to suppressing the spread of COVID-19 pandemic. Active monitoring and proactive inspection are indispensable to mitigate COVID-19 spread, though these require considerable social and economic expense. To address this issue, we introduce CareCall, a call-based dialog agent which is deployed for active monitoring in Korea and Japan. We describe our system with a case study with statistics to show how the system works. Finally, we discuss a simple idea which uses CareCall to support proactive inspection.

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